Step 2 of 2

Give difficult feedback clearly and fairly

What type of feedback situation?

Useful feedback separates what you observed from what you inferred. Before the conversation, identify the concrete situation, the behavior you saw or heard, and the effect it had on the work, the team, or the person receiving the feedback. This keeps the discussion grounded in evidence instead of labels such as “unreliable” or “not collaborative.”

Also decide what the conversation should make possible. Positive feedback should help someone understand what to repeat. Developmental feedback should clarify what needs to change without pretending you know the other person's intent. In both cases, leave room for their perspective and agree on what happens next.